Refund and Return Policy

• ? RETURN POLICY
  
  Effective Date: 01 January 2025
  
  At PetyCaty, customer satisfaction and pet safety are our top priorities. This Return Policy explains the conditions under which products purchased through PetyCaty may be returned.
• 
  1. Eligibility for Returns
  
  You may request a return if:
  
  

The product is damaged, defective, or incorrect at the time of delivery.
The issue is reported within 48 hours of receiving the product.
The product is unused, unopened, and in original packaging.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened pet food or treats
Medicines, supplements, or grooming products once opened
Perishable items
Services (vet consultation, grooming, mating services)

3. Return Process

To initiate a return:

Contact our support team with order details and photos
Our team will review the request
Approved returns must be shipped back within 3 working days

4. Refund Method

Refunds are processed to the original payment method or PetyCaty wallet
Processing time: 7–10 working days after approval

5. Return Shipping

If the issue is our fault, return shipping costs are covered by PetyCaty
Otherwise, customers are responsible for return shipping costs

6. Contact

? [email protected]
? +8801625350077